You may initiate a return of merchandise purchased at Factory Furnace Outlet within 30 days of delivery.
There will be a restocking fee of 20% or the actual shipping cost, whichever is less on all customer choice returns.
You are responsible for the cost of the return shipping
A "Return Authorization” is required prior to shipping any item back to us. Please contract us at (888) 286-0211 and we will assist you with the return.
Returned merchandise must be in the original factory packaging. Installed items or items prepped for installation cannot be returned.
Once the merchandise is returned to our warehouse and is inspected for condition and damages, a refund will be made. Please allow between 7-10 business days for transaction to process.
Damaged, prepped or installed items will be refused at the warehouse and returned to the customer.